Premium web-based cloud communications services with
outstanding, expert support for businesses and resellers

1300 882 942

 

Terms & Policies Amendments

Digital Hybrid Pty Ltd reserves the right to change our Terms and Conditions (with the exception of our Privacy Policy) at any time. In the event of an update or change, a new version of these terms and policies will be posted on our website. You should check this page occasionally to ensure you are satisfied with any changes.

We may also notify you of changes to our Terms and Policies by email, but we are not obliged to do so.

 

Service Delivery

All of our hosted/cloud services are delivered as supported, but self-managed.

We will support you with any enquiry you might have regarding your services, but you are expected to learn how to manage those services on a day-to-day basis. We provide an extensive Knowledgebase featuring a wide range of easy-to-follow, step-by-step guides which will assist you in doing most things related to the management of your services. Please be sure to acquaint yourself with our Knowledgebase HERE.

Digital Hybrid is not an IT support company; we are a cloud communications service provider. As such, it is not our responsibility to manage your local network or to resolve any connectivity-related issues emanating from it. While we are happy to advise, and to sometimes assist with remotely connected support sessions, but site visits by Digital Hybrid staff are not an option. Therefore, you may need to engage an IT support company who can make site visits to assist with any issues you might have.

 

Data Sovereignty Policy

Digital Hybrid stores all customer data and backups securely within our chosen data centres, located exclusively in Australia. Our chosen data centres, and partner data centres, provide Tier III standards of uptime and security.

In addition to providing low latency for our largely Australian customer base, this also provides local data access and compliance with data sovereignty requirements.

As an Australian owned and Australian supported cloud communications provider, we comply with Australian federal and state data protection and privacy laws. Your personal data is not transferred or stored outside of Australian jurisdiction.

 

Privacy Policy

We are committed to safeguarding the privacy of our customers and website visitors.

This policy sets out how we will treat your personal information.

 

What information do we collect?

We may collect, store and use the following kinds of personal data. For example:

(a) your personal information for use in our e-commerce platforms and service control panels

(b) information about your visits to and use of any of our websites;

(c) information about any transactions carried out between you and us on or in relation to any of our websites, and/or any purchases of our goods or services;

(d) information that you provide to us for the purpose of registering with us and/or subscribing to our services and/or email notifications.

(e) if you are subscribed to a ezytel service, you will be required to supply personal information to the "Integrated Public Number Database" (IPND). This is required by Australian Federal law and must be kept up to date.

 

Information about website visits

We may collect information about your computer and your visits to any of our websites, including such information as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.

We use cookies on all of our websites. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of any of our websites, to improve these websites' usability and for marketing purposes. We may also use that information to recognise your computer when you visit any of our websites, and to personalise our websites for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including those of Digital Hybrid.

 

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of any of our websites.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to improve your browsing experience by personalising any of our websites.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

 

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.

Except as provided in this privacy policy, we will not provide your information to third parties.

 

Security of your personal data

We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, therefore, we cannot guarantee the security of data sent over the internet.

We will store all of the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using a minimum of 256-bit SSL encryption technology.

You are responsible for keeping your password/s confidential. We may ask for your password/s before we can make changes to your account.

 

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information is a part of our service if you require it.

 

Privacy Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy be email, but we are not obliged to do so.

 

 

General Usage Policies

Digital Hybrid strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers or of our services. We respect your freedom of speech and expression ... unless it is harmful to others. These guidelines are imposed to protect you, other Digital Hybrid customers, and us against such harm.

 

Your Details

Should your details change at any time, you must notify us immediately.

As a retail customer, you may do this by logging into the Client Zone and editing "My Details".

As a wholesale reseller, you may do this by logging into the Reseller Zone and editing "My Details".

If you are subscribed to an ezytel service, you will be required to supply personal information to the "Integrated Public Number Database" (IPND), which is governed by the Australian Communications and Media Authority (ACMA) and is used  for geo-locational use by Australian Emergency Services. This is required by Australian Federal law and must be kept up to date. This is your responsibility if your details change.

 

Payment Policies, Fees, Refunds

Full payment is required in-advance for all invoiced services.

You are billed according to the number of services you order.

Invoices will be issued five (5) days prior to the due date, giving you the opportunity to always pay on time.

All invoices, account statements and receipts are sent via email. You may also view and print them any time. You may do this by logging into the Client Zone.

We will charge you each calendar month using the payment method you first used when placing your initial order. You can change your preferred payment method at any time by logging into the Client Zone and clicking "Edit Account Details".

It is also your responsibility to ensure your payment information is always up to date.

All late payments incur a $10.00 late fee.

Except in rare cases, we will not chase late payments. Regular payment reminder emails will be sent to your registered addresses, so we expect you to exercise your personal responsibility by paying the overdue invoice within the stated five (5) day grace period to avoid interruption to your services.

If you require a payment extension, it is your responsibility to contact us in time.

We allow a five (5) day grace period after your due date for late payments, however, if your payment has not been received and confirmed within five (5) days after the due date of your invoice, your account will be temporarily suspended at 12:00pm the following day. All late payments incur a $10.00 late fee.

We expect that the option of our five (5) day grace period will utilised by you as the exception and not the rule. Persistent and regular late payments may result in a refusal of service and a request for you to find another service provider.

After a total of 30 days of non-payment, your account will be terminated and your services deleted from our systems.

The date you first signed up with Digital Hybrid, will be your specific recurring billing date.

Any subsequent services you order from Digital Hybrid, will be charged on a prorata basis using your specific recurring billing anniversary. This allows us to provide you with the ease of a single invoice every month, regardless of the amount of services you're subscribed to.

Payments may be made using a stored credit card, ie, Visa, MasterCard or American Express, BPay or PayPal. All credit card charges will show as "Digital Hybrid P/L”. All invoice payments are due in advance on your specific recurring billing date.

A 2.5% processing fee will be added to all American Express and PayPal transactions. There are no additional charges placed on Visa, MasterCard or BPay transactions.

Digital Hybrid is a Westpac Merchant, so you can rest assured that all credit card transactions will be fully secured according to Westpac's stringent security policies.

All invoices will come from Digital Hybrid Pty Ltd and all credit card charges will show as being from DIGITAL HYBRID P/L.

Digital Hybrid reserves the right to change prices at any time. Price changes can and may effect current Digital Hybrid clients.

All monetary transactions are in Australian dollars only and include GST for Australian customers.

 

Account & Service Cancellation

If you wish to discontinue a service subscription, it is your responsibility to request a cancellation.

As a retail customer, you may do this by logging into the Client Zone.

As a wholesale reseller, you may do this by logging into the Reseller Zone.

The Service will be terminated at the time you nominate, ie, immediately or at the end of your current billing cycle.

A final invoice will be issued after disconnection and you must pay all fees and charges you incurred using the service, up to and including the date of cancellation.

If an account is cancelled by Digital Hybrid due to a violation of our Terms and Policies, no refund will be offered either in full or in part.

If you wish to close your account entirely, please contact our team by submitting an Accounts Ticket.

As a retail customer, you may do this by logging into the Client Zone.

As a wholesale reseller, you may do this by logging into the Reseller Zone.

 

Indemnification Policy

You agree to use all Digital Hybrid services and facilities at your own risk. Digital Hybrid specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Digital Hybrid be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

The customer agrees that it shall defend, indemnify, save and hold Digital Hybrid harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitor's fees asserted against Digital Hybrid, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by a customer, its agents, employees or assigns.

You also agree to protect Digital Hybrid’s reputation and that of its agents, its customers, officers and employees, through correct and appropriate representation at all times and/or with the use any form of communications media. Any misrepresentation of Digital Hybrid, its agents, its customers, officers and employees considered to be damaging, malicious or inappropriate, whether explicit or implied, may result in immediate suspension or termination of your access and/or services along with subsequent legal action if required.

 

Resource Abuse Policy

If we determine that any user on any part of our network is abusing our resources, and therefore abusing the network, we reserve the right to suspend that user's service without notice. It will then be your responsibility to contact us and to formulate a plan to have your service reactivated.

We are quick to suspend any user that abuses our network's resources due to its shared nature and the negative impact an abuser can have on our other customers.

 

Fair Use Policy
Our position on "unlimited" or "unmetered" bandwidth usage for our all our services is based on the concept of fair use and closely relates to our Resource Abuse Policy as previously outlined.

If a customer's use of bandwidth or data transit exceeds levels which Digital Hybrid deems acceptable for the benefit of our broader user community, we reserve the right to request and recommend adjustments to usage behaviour. If these requests and recommendations are not complied with, Digital Hybrid reserves the right to suspend and/or terminate a user's account without notice.

 

SPAM Policy

Digital Hybrid is committed to a zero-tolerance, anti-spamming policy. Under this policy, we prohibit SPAM, or any unsolicited commercial email, from being sent either over the Digital Hybrid network; by customers or any other users of the Digital Hybrid network (including resellers' customers); and/or over ANY network, if the message sent implicates Digital Hybrid hardware or network in any way, shape or form.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any user disregarding this policy. Sending unsolicited commercial email (a.k.a. "SPAM"), posting obscene or threatening messages while using the Digital Hybrid network is prohibited. The use of Digital Hybrid systems and servers as a mail drop for responses to activities described above is also prohibited.

If your main Organizational domain is involved in spamming activities, and your account is subsequently terminated, then you do not have the right for a refund. This also includes if you have paid for additional services.
If you have any complaints or comments regarding SPAM on our network, please contact us.

 

Content Policy

All services provided by Digital Hybrid may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes without proper authorization. The subscriber agrees to indemnify and hold Digital Hybrid harmless from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography is prohibited on all Digital Hybrid servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Digital Hybrid will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Digital Hybrid servers or any other server on the internet. Links to such materials are also prohibited.

 

Control Panel Access

Access to any and all of Digital Hybrid’s various service control panels is provided at the express discretion of Digital Hybrid and its management. Because our control panels interact directly with the servers delivering our various services, we are extremely protective of their safe use.

If we suspect that there is potential or actual misuse of our control panels by an end-user, customer, reseller, agent or assign, Digital Hybrid reserves the right to immediately suspend any and all control panel accesses, including access to our Client or Reseller Zones because these include auto-login features to all subscribed control panels. Access to any and all control panels may be restricted without notice or apology.

It will then be your responsibility to contact us and to formulate a plan to have your service reactivated.

 

Confidential communications

All correspondence between you, your chosen contacts and Digital Hybrid are considered to be confidential.

Digital Hybrid will never publically divulge the contents of any email, support ticket, invoice etc.

Likewise, you also agree to keep all correspondence confidential.

If you are found in breach of this commitment, eg, by publishing the contents of any correspondence in the public arena, you may be liable to have your account suspended or terminated.

 

Third party websites

Some of our websites contain links to other websites. We are not responsible for the privacy policies of third party websites.

 

Refusal of Service

Digital Hybrid reserves the right to refuse service to anyone who:

  • - harasses or tries to bully our employees or other customers
  • - threatens staff or our business in any way
  • - makes legal threats in order to get their own way
  • - presents safety concerns for our staff based on language used during interactions with them
  • - conistently demands levels of service beyond what they are paying for
  • - can't, or won't, pay for services rendered
  • - repeatedly wastes our time dealing with issues they are responsible for, eg, their local network, Internet connection, equipment (CPE), etc
  • - has been, or is being, disruptive toward our staff or other customers and users
  • - threatens staff, other customers' or users' privacy
  • - makes misrepresentations about their identity in order to gain access to our services

We will always deal with you professionally and courteously, and we expect the same to be reciprocated.

Abuse of our staff in any way, shape or form will not be tolerated.

Refusal of future services, current service suspension and/or current service termination may be the result of any of the above, without apology or refund.

 

 

Security Policy

When purchasing from Digital Hybrid Pty Ltd, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current minimum industry standard.

Our online merchant facility is provisioned through Westpac's highly secure PayWay facility, which provides 128 Bit SSL encryption for all credit card transmissions.

If you have any questions regarding our security policy, please contact us.

 

 

ezytel Policies

These additional terms and conditions apply to all ezytel services.

 

Coverage and Uptime

You acknowledge that although we will take all reasonable steps to make sure you receive the voice service within the local calling areas, the voice service is not free from faults or interruptions. Certain factors, such as network congestion, maintenance, technical capabilities, geographic factors, obstructions or interference may mean you will not receive the voice service at certain times and without notice.

 

Telecommunications Compliance

When using this service, you will ensure that you and others comply at all times with all laws and obligations, regulations, codes or determinations or any other requirements of any government or statutory authority, including licence conditions, applicable to the services and their use. Failure to comply with any licence , permit or authorisation relating to the connection of equipment to the Service Delivery Point or use of the services may result in immediate termination of the agreement. In addition, you must not transmit, distribute or otherwise publish on the service any libelous, defamatory, abusive material or material that could give rise to civil or criminal proceedings. If this occurs, Digital Hybrid will not be held liable for any charges incurred by these proceedings.

 

Securing Your Service

You are responsible for keeping secure the means of access to your ezytel service/s to ensure that unauthorised access (including toll fraud) does not occur. You must notify Digital Hybrid immediately you become aware of any actual or attempted unauthorised use of the service or a breach of its security.

It is your responsibility to secure your service and extensions with strong passwords, and to ensure that your network and devices are not vulnerable to fraudulent exploitation.

 

Fees and Charges

For post-paid customers, we will email an invoice to you no less frequently than monthly, and you must pay these fees and charges by the invoice due date. If you do not pay your invoice by the invoice due date, Digital Hybrid will charge a $10.00 late fee. Charges for archive or hardcopy invoices may apply. Digital Hybrid may decide that you must have a credit limit. If so, we will inform you of what that credit limit is. If you exceed the credit limit, we may suspend the service until you pay all call charges owing on your account. We may also ask you to pay a deposit for some or all of the service charges in advance, in order to receive or continue receiving your service. You are still required to pay us your monthly charges by the invoice due date.

For pre-paid customers, these services are designed to prevent account balances being debited past $0.00.

All call charges are payable, whether or not they arise from legitimate or unauthorised or fraudulent usage.

 

Customer Details for IPND

If you are subscribed to a ezytel service, you will be required to supply personal information to the "Integrated Public Number Database" (IPND), which is governed by the Australian Communications and Media Authority (ACMA) and is used  for geo-locational use by Australian Emergency Services. This is required by Australian Federal law and must be kept up to date.

This is your responsibility if your details change. Should your details change at any time, you must notify us immediately.

 

Call Records and Call Charging

Digital Hybrid's records are prima face evidence of the customers use of the service and the charges payable. Digital Hybrid allows customers to connect to the service using their own device. Digital Hybrid only charges for answered calls and ceases to charge when the call is terminated by the caller. Timed calls are calculated using the total network time used for each call. The customer agrees that any calls from the ezytel service supplied to the customer are deemed to be authorised by the customer and the customer will pay all charges accordingly. International calls are charged in 30 second increments; mobile timed calls are charged in one second increments. There is a minimum charge of 1 cent on all timed calls.

Digital Hybrid provides extensive and detailed itemised call billing via the ezytel Control Panel. The Control Panel provides figures detailing total call costs and individual call details. However, the Control Panel call reports should serve only as a tool for verifying the customer's own records.

Again, all call charges are payable, whether or not they arise from legitimate or unauthorised or fraudulent usage.

 

Phone Numbers

Our DiDs are direct in-dial numbers, owned by Digital Hybrid, which are connected to our servers in Sydney via a number of registered Carriage Service Providers and their TDM circuits around Australia. Digital Hybrid's incoming DiD service gives you exclusive use of one or more of these numbers, so that any calls to the number will be automatically directed to your phone. You can further divert this call to any other fixed or mobile phone.

You can have as many DiDs directed to your service as you like, from as many cities as you like, provided you pay the monthly for any numbers that exceed your access plan's included DiD allowance. ezytel DiDs always remain the property of Digital Hybrid Pty Ltd and the use of these DiDs is a service offered by Digital Hybrid.

You cannot port a Digital Hybrid-owned DiD to another provider, unless a written request is made to transfer the ownership of the DiD to the customer. Digital Hybrid may transfer ownership of a DiD to the customer at a cost or at management discretion. For more details, please contact us. Customer-owned direct in dial numbers are then portable to either Telstra, Optus or another registered Carriage Service Provider.

Customers may port their own number to Digital Hybrid provided the losing Carriage Service Provider supports Line Number Portability (LNP). This ported DiD will continue to belong to the customer, and not Digital Hybrid. This DiD can be ported to another Carriage Service Provider by the customer without notice to Digital Hybrid.

 

VoIP Limitations

Because of the inherent nature of Voice over IP (VoIP) and its dependence on so many highly variable "links in the chain" that make up the Internet and the various networks that connect to it, Digital Hybrid offers a supplementary phone service only.

Regardless of whether an ezytel service is provided as being "business-grade", any service provided is intended to be supplementary to your existing landline and/or mobile phone service.

As such, you are required to own an active landline or mobile with an alternative Telecommunications Carriage Service Provider in Australia at all times.

Emergency calls should be dialled on your landline or mobile phone only, because VoIP by nature is not fault-free as mentioned above.

Digital Hybrid may contact you on your mobile or landline periodically to ensure that your details are up to date.

When calling Emergency Services (000) from a Digital Hybrid phone, your location details may not be automatically transmitted to the operator.

When calling 000 using a VoIP service, the operator must manually verify your location details with you. This may potentially waste precious time and could result in emergency services arriving at the wrong location if incorrect information is provided.

You must consider these VoIP limitations and their associated risks prior to ordering an ezytel service.

Having decided to order an ezytel service, Digital Hybrid assumes you have weighed up the pros and cons of using VoIP in your business and are prepared to take the risks involved and bear their potential consequences.

 

ezytel Refund Policy

For pre-paid accounts, in normal circumstances the customer's account balance will not go into a debit balance below $0.00. A pre-paid balance can be refunded to the customer, but only on request.

If the customer wishes to discontinue the service and has a call credit balance at the time of cancellation, we will refund the remaining balance if requested.

 

ezytel Equipment Orders and Supply

You may purchase equipment from us for use in connection with your chosen ezytel service. You must pay for all ordered equipment in full and in advance on receipt of our invoice.

Ordering equipment through Digital Hybrid for use with an ezytel service does not in any way imply that we are responsible for its configuration, management or maintenance.

Ownership/title, management and maintenance of all purchased and supplied equipment transfers to you when you pay for it in full. All risks associated with any ordered and purchased equipment transfers to you on delivery at your nominated delivery address.

The manufacturer’s warranty on any purchased equipment is transferred to you from the aforementioned time that ownership/title passes to you.

Before ordering any hardware from Digital Hybrid, please consider your purchase very carefully.

We do not keep equipment stocks on hand. Rather, to speed up the delivery process, we have all equipment drop-shipped to your nominated delivery address directly from our suppliers.

Cancellation requests and/or refunds based on "change of mind" will be denied.

Returns and/or refunds will only be available on equipment that is proven to be faulty, in as-new condition, and still within manufacturer’s warranty periods.

 

 

ezywebsites Policies

These additional terms and conditions apply to all ezywebsites services.

 

Backups

Data backups are made nightly, to an external source. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups.

Backups are made for server restoration purposes only.

As an ezywebsites customer, it is your responsibility to maintain local copies of your web content and any other important information from your site and account.

cPanel's "Backup Manager" is included in each hosting plan and each customer can and should regularly use this tool to back up their files.

 

 

ezyexchange Policies

These additional terms and conditions apply to all ezyexchange services.

 

Backups

All data is replicated/mirrored to multiple server nodes in real time 24/7/365 employing Database Availability Groups (DAG) and clustering with automatic failover and recovery.

Additionally, mailbox database backups are taken twice weekly, to an external source. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups.

These backups are only kept for a maximum of 14 days in accordance with our retention policies.

As an ezyexchange customer, it is your responsibility to maintain local copies of your mailbox and any other important information from your account.

 

 

ezybackup Policies

These additional terms and conditions apply to all ezybackup services.

 

Supplied Software Licensing

Software provided by Digital Hybrid for the ezybackup service does not come an ownership license, but an end-user license granted by Digital Hybrid, which you must accept before installing the software and using our service. You should not download or install the software if you do not accept the terms and conditions governing its use.

All software provided for the ezybackup service is on an "as is" basis with no warranties of any kind and Digital Hybrid will not be liable for any damages of any kind arising from its use. Digital Hybrid further disclaims all warranties, express and implied, including without limitation, any implied warranties of merchantability or fitness for a particular purpose.

Digital Hybrid grants you a non-exclusive, non-transferable, royalty-free, limited license to use the binary form of the software provided for the ezybackup service and is intended for personal use only. Redistribution of programs owned by Digital Hybrid, unless explicitly granted, is strictly prohibited.

Digital Hybrid shall not be liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, loss of backup data, or the like), whether based on breach of contract, tort (including negligence), product liability or otherwise, even if Digital Hybrid or its representatives have been advised of the possibility of such damages and even if a remedy set forth herein is found to have failed of its essential purpose.

You agree that upon termination of your ezybackup service, all relevant software will be permanently removed from any and all of your computers.

 

Encryption Keys

Customers and users of the ezybackup service are the ones who have the knowledge of their encryption keys. You have the sole responsibility to ensure your encryption keys are kept in a safe and secure place. Digital Hybrid shall not be liable for any damages (including damages for not able to restore backup data or the disclosure of confidential information) resulting from loss, corruption or compromise of this key.

 

Backup Processes

You acknowledge that you, and not  Digital Hybrid, are responsible for the selection of the information to be backed up using ezybackup service, the scheduling of the backup operations, ensuring that successful backups have occurred and any costs payable to any third parties as direct or indirect result of using the ezybackup software. This exists in instances even when Digital Hybrid technicians advise and setup software installations.

Digital Hybrid does not warrant that our servers will be available at all times and will not be held responsible for backup failure due to electrical faults, internet failure and the likes. We do however strive to provide a 99 percent target of service availability.

 

Recovery Processes

Recovery assistance is offered on a "good faith" basis, and under no circumstances does Digital Hybrid guarantee a minimum offering in the services we provide, or provision of any recovery equipment. This issue generally will only arise if a particular customer's recoveries impact on our ability to service other customers.

 

 

ezydomains Policies

These additional terms and conditions apply to all ezydomains services.

 

Domain Management v's Domain Registrar

Digital Hybrid is not a domain name registrar, however, we are an authorised reseller of domain services by a number of Australian and International domain name registrars. Our registrar of choice is TPP Wholesale, however, depending on the domain extension required, we may use a different registrar at our discretion.

Likewise, for better and more effective management of your domain/s, and only in rare cases, Digital Hybrid reserves the right to approve the transfer of domains between registrars on your behalf, in order to ensure the best possible service delivery. This may only occur if the domain name is already under Digital Hybrid's management and/or you have already supplied the domain's EPP Key.

 

.au Domain Name Transfers

Under regulations governing the au domain space, all transfers of .au domains are free, with the proviso that at least 90 days of active registration remain prior to transfer completion.

In the event that a domain is transferred to Digital Hybrid's management with less than 90 days of active registration remaining, a renewal invoice will be generated for our standard .au domain renewal fee. This renewal fee must be paid in full according to our standard payment terms, otherwise we may request that our registrar cancel the domain name's registration, in order to recover any fees paid by Digital Hybrid related to the transfer, on behalf of the registrant.

 

New ICANN Requirements

Under new ICANN rules, if you have purchased a Top-Level Domain (TLD), eg, .com, .net, .org or similar, it is now an ICANN requirement that your contact information is validated. These new rules do not relate to .au domains.

Shortly, an email will be sent to you which includes a validation link. You have fifteen (15) days to respond to this validation email, or your domain name will be suspended.

You can read more by visiting ICANN's website.

 

 

ezybroadband Policies

These additional terms and conditions apply to all ezybroadband services.

 

Contract Periods

The placing of an order for an ezybroadband service with its accompanying payment/s is your agreement to its associated contract period as described in the service name and description on our website order form.

Once ordered and paid for, this constitutes an irrevocable offer by you, the customer, where you are bound by the relevant contract term as described in the service name and/or description on our website order form, and any associated costs for early release.

For example, if you order an ezybroadband 500 - 24 Month Contract service, you will be bound by the full 24 month term, even if no physical signature has been applied to, or requested on, a specific contract document.

 

Fair Use

Our position on "unlimited", "unmetered" or "infinite" bandwidth usage for all our services is based on the concept of fair use and closely relates to our Resource Abuse Policy as outlined above.

If a customer's use of bandwidth or data transit exceeds levels which Digital Hybrid deems acceptable for the benefit of our broader user community, we reserve the right to request and recommend adjustments to usage behaviour. If these requests and recommendations are not complied with, Digital Hybrid reserves the right to suspend and/or terminate a user's account without notice.

 

Contact

If you have any questions about these policies or our treatment of your personal data, please contact us.

 

 

All content on every Digital Hybrid-owned website is Copyright © Digital Hybrid Pty Ltd with all rights reserved worldwide.